SkinSpa™ - Skin & Laser Clinic Edinburgh
1 St.Colme Street  Edinburgh  EH3 6AA
solutions@theskinspaedinburgh.co.uk
0131 225 1422

Terms & Conditions

Contact Us

You can contact us by emailing solutions@theskinspaedinburgh.co.uk or calling 0131 225 1422.

Telephone Answering is available from, excluding bank holidays

8 am - 7 pm Monday to Thursday

8 am – 6.30 pm Friday

9 am – 1 pm on Saturday


Book Appointments

To book an appointment you can use our online diary, email or telephone.

For new clients and clients paying for each appointment a £25.00 booking deposit will be taken to secure your appointment. This will be deducted from the total cost of your appointment in the clinic. The booking deposit is non-returnable unless a minimum 24 hours notice is given to cancel or move the appointment.

For clients who have pre-paid for a course of treatments or using gift vouchers 24 hours notice is required to move or cancel the appointment or a treatment will be deducted from the course and gift vouchers will be forfeited.


Gift Vouchers

Gift vouchers are valid for one year and can be purchased in the clinic or online for monetary value or specific treatments.

Monetary gift vouchers can be used in the clinic or to purchase products online. To use online please insert the alphanumerical code found on the top right hand corner of the voucher into the promotional code box when making payment. If you place an order under the value of the voucher no refund will be given.


Delivery

We offer free delivery on all products and gift vouchers purchased online and aim to dispatch all orders within 24 to 48 hours.

Orders will be sent by Royal Mail tracked and a signature may be required.


Order Cancellation

If you wish to cancel an order you have placed you must contact us immediately.

If the items have been dispatched, you will be responsible for returning the items in the original packaging, unopened and in resalable condition. You will be responsible for the cost of returning the items. When we receive the items a refund will be authorised within 7 working days.

If the items have not been dispatched your order will be cancelled and a refund issued.


Returns / Refunds / Exchanges

To be eligible for a return, your item must be unused, in the same condition that you received it, and it must be in the original packaging with factory seals intact.

You cannot return an item if the product has been opened or used.

Product returns are eligible for a refund or exchange.

Please contact us within 7 working days of receiving the items.

You will not be entitled to a refund for the cost you incur in returning the item to us.

If the item you purchased was faulty or did not work properly, or you think the item was not as described, please contact us.

Once your return is received and inspected and we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 7 working days.


Privacy Policy

We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

We may collect the following information about you:
Your Name, Email Address, Telephone Number, Postal addresses that you provide.

This information will be taken from you at the time that you make a purchase through our online store, make contact with us, or booking an appointment. We use this information for the following reasons: Process any orders you make through our ecommerce shop, marketing our products and services to you and to send appointment reminders. We do not store credit card details nor do we share customer details with any 3rd parties. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.
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0131 225 1422
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